Orders and Shipping

MilanoMarktPlace ships worldwide through reliable and traceable express couriers, ensuring fast and secure deliveries.

All orders are processed by our team with care before shipping. Preparation times can generally vary from 2 to 10 working days, as each product undergoes authentication, verification, and quality control before being handed over to the courier.

Delivery times may vary based on the ordered product, the time of year, the availability of the item, or any logistical delays beyond the control of MilanoMarktPlace.

Order Tracking

Once the order is shipped, the customer will receive a confirmation email containing:

  • the tracking number of the shipment;
  • the link to track the package in real time;
  • updates regarding the delivery.

Tracking may take a few hours to update correctly on the courier's systems.

Shipping Costs

Shipping costs are calculated based on the destination country:

  • Italy: always free shipping;
  • Europe: always free shipping;
  • Rest of the world: 34,99€.

Any promotions or free international shipping will be communicated directly on the site.

Customs and Shipping Outside the EU

For all shipments to countries outside the European Union, customs fees, import duties, or local taxes may be applied by the destination country.

These costs are not dependent on MilanoMarktPlace and will be charged directly by the courier responsible for delivery. The payment of any customs fees is entirely the responsibility of the customer.

MilanoMarktPlace is not responsible for any delays due to customs checks, import procedures, or failure to pay the taxes required by the destination country.

In the event of refusal to pay customs duties or failure to deliver due to reasons attributable to the customer, the package may be returned to the sender.In this case, any shipping, return, storage, customs handling costs, or penalties applied by the courier will be deducted from any refund.

If the package is not returned to the sender or is abandoned or destroyed by the competent authorities/courier due to non-payment of customs fees, no refund will be due.

Returns from Non-EU Countries

In the case of returns from non-EU countries, any customs fees, import taxes, or return shipping costs may initially be incurred by MilanoMarktPlace and subsequently deducted from the customer's final refund.

We advise international customers to always check for any import costs applicable in their country before placing an order.

Important Information

  • All orders are shipped in protective packaging to ensure maximum safety during transport.
  • Once the package is handed over to the courier, any delays in delivery are not directly the responsibility of MilanoMarktPlace.
  • It is the customer's responsibility to correctly enter the shipping address, phone number, and required information at checkout.
  • In the case of incorrect addresses or failed deliveries, any additional costs may be charged to the customer.

For any questions regarding orders, shipping, or tracking, our customer service is always available through the Contact Us.

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