Returns and Refunds
Milanomarktplace offers a return service on all products in the catalog (excluding mystery boxes and gift cards) which can be activated within 14 days from the date of receipt of the goods. The return service can be activated by sending an email to milanomarktplace@gmail.com requesting the return activation code.
It will be sufficient to follow the procedure indicated in the documents received together with the order. Milanomarktplace must receive the return in its warehouses within 7 working days from the request for the authorization code.
Return costs and charges will be borne by the customer, who will receive confirmation of the financial refund or store credit within 5 working days of receiving the return, depending on the preferences expressed in the return form. The store credit will be available at check-out among the payment methods, has no expiration date and can be used partially or in combination with other payment methods - on the entire Milanomarktplace product catalogue,
An essential condition for exercising the right of withdrawal will be the substantial integrity of the product to be returned. The goods must be returned in perfect condition, as they have been kept and possibly handled with the use of normal diligence - any costs for restoring the product could be charged to the customer.
Milanomarktplace advises its customers to use express couriers such as Poste Italiane / UPS for their returns - with insurance on the goods, equal to the amount originally paid.
In particular, the goods must be returned:
Correctly packed in their original packaging, in perfect condition and shipped with a double box in the case of sneakers (not ruined, damaged or soiled), equipped with all accessories and documentation provided in the original shipment;
Equipped with the transport document (present in the original packaging) and the completed return form, in order to allow Milanomarktplace to identify the Buyer.
Without manifest signs of use, if not those compatible with the effect of a normal test of the article, e.g. try a shoe on a clean surface or carpet. The articles must therefore not bear traces of prolonged use (over a few minutes) exceeding the time necessary for a test and must not be in such a state as to not allow their resale.
Milanomarktplace reserves the right to apply penalties of up to 100% of the value on the product for non-compliant returned items, therefore with signs of use - or without a guarantee tag still attached to the product or for missing extra accessories.
It will be sufficient to follow the procedure indicated in the documents received together with the order. Milanomarktplace must receive the return in its warehouses within 7 working days from the request for the authorization code.
Return costs and charges will be borne by the customer, who will receive confirmation of the financial refund or store credit within 5 working days of receiving the return, depending on the preferences expressed in the return form. The store credit will be available at check-out among the payment methods, has no expiration date and can be used partially or in combination with other payment methods - on the entire Milanomarktplace product catalogue,
An essential condition for exercising the right of withdrawal will be the substantial integrity of the product to be returned. The goods must be returned in perfect condition, as they have been kept and possibly handled with the use of normal diligence - any costs for restoring the product could be charged to the customer.
Milanomarktplace advises its customers to use express couriers such as Poste Italiane / UPS for their returns - with insurance on the goods, equal to the amount originally paid.
In particular, the goods must be returned:
Correctly packed in their original packaging, in perfect condition and shipped with a double box in the case of sneakers (not ruined, damaged or soiled), equipped with all accessories and documentation provided in the original shipment;
Equipped with the transport document (present in the original packaging) and the completed return form, in order to allow Milanomarktplace to identify the Buyer.
Without manifest signs of use, if not those compatible with the effect of a normal test of the article, e.g. try a shoe on a clean surface or carpet. The articles must therefore not bear traces of prolonged use (over a few minutes) exceeding the time necessary for a test and must not be in such a state as to not allow their resale.
Milanomarktplace reserves the right to apply penalties of up to 100% of the value on the product for non-compliant returned items, therefore with signs of use - or without a guarantee tag still attached to the product or for missing extra accessories.