Terms and conditions of sale
Welcome to Milanomarktplace. By making a purchase on our site, the user agrees to the following terms and conditions:
1. Orders and availability
All orders are subject to product availability. If an ordered product is not available, we will inform the customer via email and provide a full refund.
2. Order cancellation by the customer
The customer has the possibility to cancel the order within 24 hours of purchase confirmation.
However, in case of cancellation after order confirmation, a 15% penalty will be applied on the total amount, to cover administrative and management costs.
The remaining amount will be refunded according to the original payment method within 7 business days.
3. Shipping
Orders are processed and shipped within the times indicated on the product page. Milanomarktplace is not responsible for delays caused by couriers or external events.
4. Returns and refunds
It is possible to request a return within 14 days of receipt of the order. Products must be returned intact, unused, and in the original packaging.
Return shipping costs are borne by the customer, except in the case of defective products or errors on our part.
Pursuant to Legislative Decree 206/2005 (Consumer Code), private customers have the right to withdraw from the purchase within 14 days from the date of receipt of the order, returning the purchased products to obtain a full refund or replacement.
The right of withdrawal can be exercised only once per order.
It is not allowed to request multiple consecutive or subsequent returns for the same order.
5. Defective products
If a product has manufacturing defects, the customer has the right to request a replacement or a full refund. The defect must be reported within 48 hours of receipt of the package, with supporting photos.
6. Payment methods
We accept payments via PayPal, Klarna, Scalapay and credit cards. Some methods offer the possibility of installment payments, according to the specific conditions of the providers.
7. Contacts
For assistance, you can contact our Customer Service via email at: milanomarktplace@gmail.com