Terms and Conditions of Sale

General Terms and Conditions of Sale, in effect from 29/04/2026.

INTRODUCTION

This information is provided for the site https://milanomarktplace.com/ ( Site).

Seller Information: MilanoMarktPlace di Belardi Giovanni (Seller).

Art. 1 Scope of Application

1.1 The General Terms and Conditions of Sale apply to all sales made by the Seller through the Site.

1.2 If the Site allows it, entering the tax code during the purchase process means that the user acts as a Consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code (D.lgs. September 6, 2005, no. 206). It is reminded that a Consumer is a natural person who acts for purposes unrelated to the entrepreneurial, commercial, professional, or artisanal activity possibly carried out.

If the possibility to enter the VAT number (either your own or that of a legal entity) is provided, this implies a purchase as a "Professional", pursuant to Article 3, paragraph I, letter c) of the Consumer Code. A Professional is a natural or legal person acting in the exercise of their entrepreneurial, commercial, artisanal, or professional activity, or an intermediary thereof. The implications arising from the purchase as a Consumer or as a Professional will be illustrated later in this document.

1.3 The terms indicated are understood as working days, excluding Saturdays, Sundays, and national holidays. The images and descriptions present on the Site are to be understood as purely indicative. The colors of the products may differ from the actual ones due to the settings of the computer systems or devices used for viewing.

1.4 The General Terms and Conditions of Sale may be modified at any time. Any changes and/or new conditions will be effective from the moment of their publication on the Site. The user is therefore invited to regularly access the Site and consult the most up-to-date version of the General Terms and Conditions of Sale before making any purchase.

1.5 The applicable General Terms and Conditions of Sale are those in effect on the date of submission of the purchase order.

1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller that may be present on the Site through links, banners, or other hyperlinks. Before engaging in commercial transactions with such parties, it is necessary to verify their terms of sale.The Seller is not responsible for the provision of services and/or the sale of products by such parties. The Seller does not control and/or monitor the websites accessible through such links and is therefore not responsible for their content nor for any errors and/or omissions and/or legal violations committed by them.

1.7 The user is required to carefully read these General Terms and Conditions of Sale, as well as all other information provided by the Seller on the Site, including during the purchase procedure.

1.8 In no event shall the Seller be held liable to the user or any third parties for indirect, incidental, special, or consequential damages. This includes, by way of example and not limitation, any loss of income or other indirect damages arising from the use or inability to use the Site.The Seller does not provide any warranty or statement regarding: (i) the absence of viruses or programs that may damage data; (ii) the accuracy, completeness, and updating of the information contained on the Site.

1.9 Orders can also be placed via email on the Site. As far as compatible, the clauses indicated in these General Terms of Sale also apply to these types of orders. The Seller reserves the right to send you different and separate General Terms of Sale via email, effective only for purchases made by email. The Seller also accepts orders by phone. In this case, the present General Terms of Sale apply, as far as compatible.

1.10 Every element of the Site is the property of the Seller or third parties.Unless specifically authorized in writing by the Seller, reproduction, even partial and by any means, distribution, publication, transmission, modification, or sale of all or part of the content of the Site is prohibited.

Art. 2 Purchases on the Site

2.1 To make purchases on the Site, it is necessary to follow the procedure indicated therein, entering the required data each time. The sales contract is considered concluded when the order is received by the Seller's server. During any promotions, the Customer may receive one or more free gadgets upon reaching certain spending thresholds indicated in the cart or upon completing specific activities on the Site.

The gadgets are free, cannot be replaced or converted into cash or other goods, and are offered while supplies last.The availability and type of gadgets may vary without notice, also in relation to logistical or inventory needs. The Customer has the right to select the desired gadget from those available at the time of purchase. In the case of partial or total return of the order, the gadget must be returned intact and unused. Otherwise, the commercial value of the gadget may be deducted from the amount to be refunded. On the Site, it is possible to purchase "gift cards." After the purchase, a confirmation email will be sent containing the gift card code. Gift cards are valid for the time indicated on the Site, starting from the date of issue, unless otherwise stated. After expiration, the remaining balance will not be refundable or transferable. Gift cards can be used to purchase Products available on our site.During the checkout process, you can enter the gift card code in the designated field to apply the credit to your order. If the order total exceeds the balance of the gift card, the remaining balance must be paid with another accepted payment method. If the order total is less than the balance of the gift card, the remaining balance will remain available for future purchases until the card expires. Gift cards cannot be used to purchase other gift cards. Gift cards are non-refundable, non-transferable, and cannot be exchanged for cash. The Seller is not responsible for the loss, theft, or unauthorized use of gift cards. The Seller reserves the right to modify the terms related to the use of gift cards at any time.

2.2 You agree to immediately inform the Seller in the event that you suspect or become aware of any misuse or improper disclosure of any information you have entered on the Site. 

2.3 You guarantee that the personal information provided is complete and truthful and agree to hold the Seller harmless and indemnified from any damage, liability for compensation and/or penalty arising from and/or in any way related to the violation of this commitment. You agree to immediately inform the Seller in the event that you suspect or become aware of any misuse or improper disclosure of the access credentials to the Site.

2.4 The Seller reserves the right to refuse orders from users who have previously violated these General Terms and Conditions of Sale or any regulatory provision.

2.5 To place orders on the Site, it is necessary to read and approve these General Terms and Conditions of Sale by selecting the appropriate checkbox present on the pages of the purchasing process. Failure to accept these General Terms and Conditions of Sale will result in the inability to make purchases on the Site.

2.6 The Seller is the only counterparty of the user who intends to purchase one or more products through the Site and is therefore (i) the entity to whom the user directs their order, in order to accept the offer and conclude the sales contract; (ii) the entity that assumes the pre-contractual obligations towards the user arising from the offer; (iii) the entity that concludes the sales contract with the user, assuming the related obligations and rights. The purchase contract concluded through the Site is therefore concluded between the user and the Seller.

2.7 On the Site and in communications with customers regarding the Site, the Seller reserves the right to act under its own trade name. Therefore, when the Seller's trade name is used on the Site and/or in communications with customers related to the Site, or when the first person plural ("We") is used, the reference is to be understood, in addition to the Site, also to the Seller.

2.8 The Seller does not guarantee that the Site is constantly functioning and operational. Updates to the CMS platform may occur, which could imply a temporary suspension of the service. The Seller assumes no responsibility for any type of prejudice or damage that the user may suffer from this circumstance.

2.9 After the purchase, you will receive an order confirmation email.The order confirmation email will contain at least the following information: (i) Seller's details; (ii) characteristics of the purchased Product; (iii) purchase price and any taxes; (iv) any additional costs; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) payment method used.

2.10 The colors of the Products on the Site are indicative and may depend on the resolution of the device used by the user. The Seller assumes no responsibility if the color of the Product differs from what the user expected. Users are encouraged to contact the Seller in case of doubts about the color of one or more Products on the Site.

Art. 3 Availability of Products

3.1 The Products offered on the Site are in limited quantity.It may therefore happen, also due to the possibility that multiple users purchase the same Product simultaneously, that the ordered Product is no longer available after the transmission of the purchase order.

3.2 Information about the availability of Products is available on the Site. The availability of Products is continuously monitored and updated. However, since the Site can be visited by multiple users at the same time, it may happen that multiple users purchase the same Product at the same moment. In such cases, therefore, the Product may appear to be available for a short period of time, while it is actually out of stock or not immediately available, and it may be necessary to wait for restocking.

3.3 You will be informed in case of unavailability of the ordered Product. In this case, you will have the right to terminate the purchase contract.In any case, please consider that before requesting the termination of the contract, the Seller reserves the right to implement these measures:

  • If a restock is not possible, the Seller will provide a different product of equivalent or higher value, subject to payment of the difference in the latter case, and prior express acceptance by the user.
  • The Seller will offer a discount voucher to be used for purchases on the Site. The amount of the discount voucher, the deadline by which it can be used, and any limitations will be communicated by the Seller from time to time.

3.4 If a refund is requested for the amount paid for the purchase of Products that later turned out to be unavailable, the Seller will process the refund within a maximum period of 14 days. 

3.5 In the event that you exercise the right of termination, the contract is terminated.In the event that the payment of the total amount due, consisting of the price of the Product, shipping costs, if applicable, and any other additional costs, as resulting from the order (Total Amount Due) has already occurred, the Seller will refund the Total Amount Due in accordance with the provisions of the article "Payment Methods" below.

Art. 4 Prices

4.1 On the Site, prices include VAT. For sales destined for countries outside the European Union, the prices indicated do not include taxes or customs duties. Such charges will be borne by the customer and must be paid at customs upon delivery.

4.2 Furthermore, on the Site, prices do not include the WEEE contribution as Products not subject to the relevant regulations are sold.

4.3 The Seller reserves the right to change the price of the Products at any time, without notice, provided that the price charged to you will be the one indicated on the Site at the time of placing the order and that any subsequent variations (either increases or decreases) will not be taken into account after the transmission of the same.

4.4 The shipping costs for the Products, whether free or not, are indicated from time to time (during the purchase process, on the product sheet, or otherwise on the Site itself).

4.5 The Seller will ship the Products only after receiving confirmation of payment authorization or the successful crediting of the Total Amount Due. Ownership of the Products will be transferred to you at the time of shipment, understood as the moment of delivery of the Product to the carrier.The risk of loss or damage to the Products, for reasons not attributable to the Seller, will instead be transferred to you when you, or a third party designated by you and different from the carrier, physically take possession of the Products.

4.6 The purchase contract is resolutely conditioned on the non-payment of the Total Amount Due. Unless a different written agreement has been made with you, the order will consequently be canceled.

4.7 If there is an error in the price of the Product indicated on the Site, the Seller reserves the right to communicate the correct price to the customer even after the conclusion of the purchase order. In this scenario, the customer has the option to accept the new price or to terminate the purchase contract. The Seller may also cancel the purchase contract for the Product in these cases.The Seller may also cancel the sale if there is an error in the availability of the Prodotto.I prices indicated on the Site do not include any taxes, duties, or additional charges, such as customs duties or clearance costs, that may apply based on the destination country and remain the responsibility of the customer in any case.

Art. 5 Payment methods

5.1 This article describes the payment methods available on the Site. The user can read more information by accessing the section dedicated to "Payments" on the Site. The user can access this section directly from the footer of the Site.

5.2 On the Site, you can purchase using payment cards.The charge will be made only after (i) the details of your payment card used for the payment have been verified and (ii) the issuing company of the payment card you used has granted authorization for the charge. In accordance with Directive 2015/2366/EU on payment services in the internal market (PSD2), users are informed that they may be required to complete the purchase process by meeting the authentication criteria required by the payment institution responsible for managing the online payment transaction. The authentication criteria refer to the identity of the user and the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the above procedure may result in the inability to finalize the purchase on the Site.The confidential payment card data (card number, cardholder, expiration date, security code) is encrypted and transmitted directly to the payment processor without passing through the servers used by the Seller. The Seller, therefore, never has access to and does not store, even if you choose to save such data on the Site, the data of your payment card used for the purchase of the Products. The accepted payment cards can be viewed in the footer of the Site and/or during the purchase process.

  • Visa.
  • MasterCard.
  • PostePay.
  • American Express.
  • ApplePay.
  • Shopify Payments.
  • Discover.
  • Google Pay.
  • Maestro.
  • UnionPay.
  • Bancontact.
  • iDEAL.

5.3 On the Site, it is possible to pay via bank transfer.The bank details are displayed on the Site. If payment is not made within 3 calendar days, the Seller reserves the right to cancel the purchase order.

5.4 It is possible to pay by cash on delivery on the Site. This payment method may be subject to an additional cost, which will be indicated on the Site during the purchase process. Cash on delivery may be limited to orders over a certain amount: in this case, the Seller will provide appropriate communication on the Site or during the purchase process.

5.5 It is possible to complete the purchase on the Site by entering discount codes, coupons, or vouchers. If the value of the discount code is less than the order amount, the remaining sum can be paid using the payment methods provided on the Site. Each discount code can be used for a single purchase and cannot be combined with other ongoing discounts or promotions.In no case can discount vouchers be converted into cash.

5.6 Any alternative methods different from those indicated above will be described in this article.

  • On the Site, it is also possible to make purchases using the PayPal payment solution. If you choose PayPal as your payment method, you will be redirected to the site www.paypal.it where you will complete the payment according to the procedure provided and governed by PayPal and the terms and conditions agreed upon between the user and PayPal. The data entered on the PayPal site will be processed directly by PayPal and will not be transmitted or shared with the Seller. The Seller is therefore unable to know and does not store in any way the payment card details linked to your PayPal account or the details of any other payment instrument connected to that account.
  • On the Site, it is possible to purchase Products using the service offered by Scalapay. If you decide to use this service, you can pay for the Product in 3 installments (or in a different number as indicated on the Site) without interest. In addition to these sales conditions, the terms of use of Scalapay apply, which we invite you to review by accessing www.scalapay.com.
  • On the Site, it is also possible to make purchases using the installment payment solution from Klarna. The first payment is charged at the time of shipping the order and/or at the time of concluding the purchase contract, while subsequent payments are charged every 30 days from the first charge, unless otherwise indicated on the Site or by the payment service provider (Klarna).If you choose Klarna as your payment method, you will be redirected to the site www.klarna.com where you will follow the procedure established and governed by Klarna and the terms and conditions agreed upon between you and Klarna. The data entered on the Klarna site will be processed directly by them and will not be transmitted or shared with the Seller.
  • Payment through the Site can also be made using the payment solution "Satispay." If the user chooses to pay via Satispay, the user will make the payment for the Products through the dedicated application ("Satispay App"), according to the procedure established and governed by Satispay Europe S.A. ("Satispay") and the terms and conditions agreed upon between the user and Satispay. In the case of payment via Satispay, the Total Amount Due will be charged by Satispay to the user at the time of order transmission, which coincides with the conclusion of the online contract.In the event of termination of the purchase contract and in any other case of refund, for any reason, the amount of the refund due to the user will be credited to the user's Satispay account. The timing of the credit to the instrument and/or payment method linked to that account depends solely on Satispay and the banking system. Once the credit order in favor of that account has been issued, the Seller cannot be held responsible for any delays or omissions in crediting the user with the refund amount, for which the user must contact Satispay directly.

5.7 According to the provisions of Legislative Decree No. 26 of March 7, 2023, the prices published on the Site have not been personalized based on automated decisions. The prices displayed on the Site are therefore not influenced by the previous behavior of the consumer.

5.8 In the event of a price reduction, for technical reasons the Site is unable to indicate the lowest price applied to the generality of consumers in the 30 days preceding the price reduction. For more information regarding price modification policies, you are invited to contact the Seller at the references indicated in the Introduction.

5.9 If, for any reason, the Seller must proceed with any type of refund in your favor for the purchase of one or more Products, the Seller will process the refund using the same payment method used by the user, unless a different agreement has been made between you and the Seller. Any delays in the refund may depend on the banking institution, the type of credit card, or the payment solution used.

Art. 6 Delivery of Products

6.1 The delivery of Products is expected in: Europe.The user can read more information by accessing the "Shipping" section available on the Site. The user can access this section directly from the footer of the Site. In case of any discrepancy between what is indicated in this document and what is described in the Shipping section, the latter section will prevail.

6.2 The delivery obligation is fulfilled by transferring to you the material availability or otherwise the control of the Product.

6.3 Delivery time of the Products from the order submission: 7 days.

6.4 The term indicated in art. 6.3 is to be understood as indicative and not peremptory. The Seller therefore reserves the right to deliver the Products within 30 days from the order submission. It is your responsibility to verify the conditions of the delivered Product.Without prejudice to the risk of loss or damage to the Product, for reasons not attributable to the Seller, it is transferred when you, or a third party designated by you and different from the carrier, physically take possession of the Product. The Seller recommends that you check the number of Products received and that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials, and you are invited, in your interest, to indicate any anomalies on the carrier's transport document, accepting the package with reservation. In the event that the packaging shows obvious signs of tampering or alteration, it is advisable to promptly inform the Seller. 

6.5 With reference to the possibility of requesting delivery of the Products at a "pickup point," the Seller informs you that the Site does not offer the option to collect the Product at a "pickup point" other than the address you provided during the purchase process. You are still encouraged to regularly check the Site to see if this delivery option becomes available later on the Site.

6.6 The user acknowledges that collecting the Product is a specific obligation. In the event of failure to collect the Product, the Seller reserves the right to terminate the purchase contract and to seek compensation for any damages incurred due to the failure to collect the Product.

Art. 7 Right of withdrawal

7.1 The user is invited to pay particular attention to this article, which governs the right of withdrawal.

7.2 The right of withdrawal is the Consumer's right to terminate the purchase contract without being obliged to provide a reason. If you have purchased as a Professional, the right of withdrawal does not apply, unless a different agreement has been made with the Seller. Any exceptions to the right of withdrawal are stated in this article 7. If there are no exceptions to the right of withdrawal, this article 7 applies in full.

  • Products are sold on the Site whose price is linked to fluctuations in the financial market that the Seller cannot control and that may occur during the withdrawal period. Therefore, in this case, the right of withdrawal does not apply and the following rules on the right of withdrawal do not apply.

7.3 If you qualify as a Consumer (and unless exceptions provided in this article apply), you have the right to withdraw from the purchase contract of the Product without having to provide any reason and without incurring costs other than those provided in this article within the period of fourteen calendar days (Withdrawal Period).The Withdrawal Period expires after 14 days:

  • in the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, takes physical possession of the Products;
  • in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, takes physical possession of the last Product; or
  • in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, takes physical possession of the last lot or piece.

7.4 To exercise the right of withdrawal, you must inform the Seller, before the expiration of the Withdrawal Period, of your decision to withdraw.To this end, you can write to the Seller at the contacts indicated in the Introduction, or use the contact form that may be present on the Site. You have exercised your right of withdrawal within the Withdrawal Period if the communication regarding the exercise of the right of withdrawal is sent by you before the expiration of the Withdrawal Period.

7.5 Unless otherwise agreed, the direct costs of returning the Products are borne by the Consumer, as well as the responsibility for their transport. In the event of exercising the right of withdrawal, the Product must be delivered to the Seller's premises, or to the different address communicated by the Seller. 

7.6 If the right of withdrawal is applicable, the Seller will proceed to refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day the Seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed between you and the Seller. In the event that the Products were shipped using a carrier chosen by the Consumer and at their expense, the Seller may suspend the refund until the Products are received or until the Consumer has provided proof of having returned the Products, whichever is earlier.

7.7 The Consumer is solely responsible for the decrease in value of the goods resulting from handling the Product in a manner other than that necessary to establish the nature, characteristics, and functioning of the Product. The Product must still be stored, handled, and inspected with normal diligence and returned intact, complete in every part, perfectly functioning, accompanied by all accessories and instruction sheets, with identification tags, labels, and the tamper-proof seal, where present, still attached to the Product and intact and unaltered, as well as perfectly suitable for the intended use and free from signs of wear or dirt. The right of withdrawal also applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.

7.8 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from handling of the good that is different from that necessary to establish the nature, characteristics, and functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to such decrease in value. The Seller will communicate this circumstance and the resulting reduced refund amount, providing, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the user due to the decrease in value of the Product. In the event that the withdrawal has not been exercised in accordance with the applicable regulations, it will not result in the termination of the contract and, consequently, will not entitle the user to any refund. 

7.9 This article regulates a very important area related to return shipping costs in the event of withdrawal. Unlike what is stated above, the return shipping costs of the Product subject to withdrawal will be borne by the Seller. Therefore, unless otherwise agreed, the return of Products to the Seller will be at the Seller's expense.

Products must be returned to the address indicated in the "Seller Information" section in the Introduction or to the address communicated from time to time by the Seller.

7.10 Without prejudice to the right of withdrawal, where applicable, and the rights provided by the legal warranty of conformity, the customer may always request the replacement of the Product. It is at the Seller's sole discretion to accept this request. The return shipping costs of the Product subject to return and those for shipping the new Product will be borne by the customer, unless otherwise agreed with the Seller.Regardless of the regulations in force in the destination countries, the right of withdrawal and its possible exclusion will be governed by the provisions of the previous articles, also with reference to customers residing in non-EU countries.

Art. 8 Legal Warranty of Conformity

8.1 The Legal Warranty of Conformity is reserved for the Consumer. It therefore applies only to users who have made the purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity carried out.

8.2 The Seller is responsible to the Consumer for any lack of conformity of the Product that occurs within two years from such delivery. The action aimed at asserting defects not fraudulently concealed by the Seller is, in any case, subject to a limitation period of twenty-six months from the delivery of the goods.

8.3 Unless proven otherwise, it is presumed that the defects of conformity that manifest within twelve months from the delivery of the Product existed at that date, unless this assumption is incompatible with the nature of the Product or the nature of the defect of conformity. Starting from the twelfth month following the delivery of the Product, it will be the Consumer's burden to prove that the defect of conformity already existed at the time of delivery.

8.4 In case of a defect of conformity of the good, the Consumer has the right to restore conformity, to receive a proportional reduction of the price, or to terminate the contract based on the conditions established by Article 135-bis and following of the Consumer Code.

8.5 The Seller is not responsible for any damages of any kind resulting from improper use of the Product and/or non-compliance with the instructions provided by the manufacturer, as well as for damages resulting from fortuitous events or force majeure.

8.6 If you made the purchase as a Professional, the previous paragraphs of this article do not apply. In this case, the legal warranty is governed by Articles 1490 and following of the Civil Code; in particular, the term for reporting any defects is 8 days from discovery and the action is barred after 1 year from delivery.

8.7 For any questions regarding the safety of the Products offered or to report any issues, you can contact the Seller at the contact details indicated in the Introduction.The Seller commits to responding promptly to all requests and to considering any reports to ensure the maximum safety of the Products and customer satisfaction.

Art. 9 Manufacturer's Warranty

The Manufacturer's Warranty is an additional warranty compared to the Legal Warranty of Conformity that may be provided by the Seller on the Products. Except as otherwise indicated on the Site, the Products sold on the Site are not covered by the Manufacturer's Warranty. You can in any case assert your rights provided by the Legal Warranty of Conformity governed by the previous article.

Art. 10 Applicable law and competent court; out-of-court resolution of disputes

10.1 The purchase contracts concluded through the Site are governed by what is indicated in these General Terms and Conditions of Sale and, for anything not provided for, by the Italian Consumer Code.

10.2 It is reminded that in the case of a Consumer user, for any dispute related to the application, execution, and interpretation of this document, the court of the place where the user resides or has elected domicile is competent. In the case of a professional user, for any dispute related to the application, execution, and interpretation of this document, the court where the Seller is based is competent as provided in the Premise.

10.3 The Seller informs the user who qualifies as a Consumer that, in the event that he has submitted a complaint directly to the Seller, and it has not been possible to resolve the dispute that has arisen, the Seller will provide information regarding the body or bodies of Alternative Dispute Resolution for the extrajudicial resolution of disputes related to obligations arising from a contract concluded under these General Terms and Conditions of Sale (ADR bodies), specifying whether he intends to make use of such bodies to resolve the dispute itself.

10.4 In any case, the Consumer user's right to appeal to the competent ordinary judge for disputes arising from these General Terms and Conditions of Sale is preserved, regardless of the outcome of the extrajudicial dispute resolution procedure related to consumer relationships through the procedures referred to in Part V, Title II-bis of the Consumer Code.

Users residing in a member state of the European Union other than Italy may also access, for any dispute related to the application, execution, and interpretation of these General Terms and Conditions of Sale, the European procedure established for small claims, under Regulation (EC) No. 861/2007 of the Council, of July 11, 2007, provided that the value of the dispute does not exceed, excluding interest, rights, and costs, Euro 5,000.00. The text of the regulation is available on the site http://www.eur-lex.europa.eu.

Art. 11 Customer Service

11.1 It is possible to request information, send communications, request assistance, or submit complaints by contacting the Seller at the contact details indicated in the Introduction, or by using the contact form that may be present on the Site.

11.2 The Seller responds within an indicative time of 3 days.

Art. 12 Reviews

12.1 Pursuant to the provisions of Legislative Decree No. 26 of March 7, 2023, the Site allows the publication of reviews by users. The Seller does not guarantee that the reviews published always come from consumers who have actually purchased or used the product or service bought on the Site. Among the reviews published on the Site, some may have been solicited, for example, through the sending of a discount voucher.In this case, this circumstance is duly indicated in the requested review. Furthermore, reviews originating from sponsorships or relationships with a professional (e.g., influencer) may also be published; this circumstance is also duly informed in the related review.

12.2 The tool for publishing reviews is Trustpilot, from Trustpilot A/S. For more information about this service, you can view the site https://it.trustpilot.com.

Art. 13 Miscellaneous. Use of artificial intelligence systems

13.1 This document fully governs the relationship between you and the Seller. In any case, the rights and obligations provided by the applicable law from time to time are reserved. 

13.2 The Site includes a chatbot powered by artificial intelligence technologies.The user acknowledges that the responses provided through this tool are generated automatically and are for informational and support purposes only. Interaction primarily occurs with automated systems; in some cases, the conversation may be taken over or continued by a human operator. The user is aware that, due to the automated and probabilistic nature of artificial intelligence technologies, the chatbot's responses may be incomplete, inaccurate, or outdated (the c.d. "hallucinations"). The chatbot does not act as a spokesperson for the Seller nor does it express official, binding positions or comply with the Seller's instructions in any circumstance; therefore, the Seller assumes no responsibility for the content of the responses generated automatically by the chatbot. The chatbot does not replace human intervention nor does it provide professional, personalized, or binding advice.In case of doubts, the need for clarifications, or specific requests, the user is invited to contact the Seller directly through the contact channels indicated on the Site. The Seller reserves the right to modify, suspend, or deactivate the chatbot service at any time, even partially, without notice. The Site includes a search engine and/or a suggestion and recommendation system powered by artificial intelligence technologies, which automatically processes user searches and provides product or service suggestions. The results are for informational and support purposes and do not represent official or binding positions of the Seller. The Site uses artificial intelligence services for the automated generation of videos and/or digital avatars, used for informational, illustrative, or support purposes for the content of the Site.The generated content may resemble real people, real environments, logos, or material protected by intellectual property rights; any similarities are to be understood as entirely coincidental and unintentional. Anyone who believes that generated content may affect their rights is invited to report it, in order to allow for appropriate checks and, if necessary, the modification or removal of the content. Such content does not constitute personalized advice nor does it replace human or professional intervention. The Site may use artificial intelligence systems that operate automatically or semi-automatically for content analysis, text generation or optimization, personalization of the browsing experience, or support for the operation of the Site. The content generated through such systems may be inaccurate, incomplete, or outdated.We do not assume responsibility for content generated automatically by artificial intelligence systems. Users are encouraged to report any errors or anomalies encountered.